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Page-level feedback

Status

  1. Research
  2. Draftnot completed
  3. Pendingnot completed
  4. Requirednot completed

Research

This standard is being researched with the public, federal agencies, and other stakeholders.

Standard

Collect page-level content feedback on federal websites.

Why

Collecting feedback from users on content issues helps agencies identify potentially outdated, inaccurate, or confusing content, ensuring that government websites are up-to-date, accurate, and user-friendly.

Research questions

  • How are agencies currently collecting and using page-level content feedback?
  • What level of standardization is needed for successful implementation across federal websites?
  • How do users expect to interact with page-level content feedback mechanisms?
  • How can agencies balance standardization with flexibility based on their unique needs?
  • What challenges do agencies face in implementing feedback mechanisms, and how can these challenges be addressed?
  • How could page-level content feedback mechanisms be used alongside other feedback mechanisms (e.g., post-transaction)?
  • How might expanding feedback to all pages affect user engagement and agency processes?
  • What questions, if any, would further aid agencies in researching this standard?

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Feedback

If you have feedback to share, let us know at website.standards@gsa.gov or join a discussion on GitHub about page-level feedback.

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