Contact page
Status
- Research
- Draftnot completed
- Pendingnot completed
- Requirednot completed
Research
This standard is being researched with the public, federal agencies, and other stakeholders.
Standard
Every website must include a contact page. Every web page or screen must link to your contact page. Your contact page must include all contact options for your agency, product, or service.
Why
Contact information that is easily and consistently accessible enables people to ask questions, give feedback, or get help with minimal obstacles. Contact pages that are informative, comprehensive, and accessible build trust and credibility.
Research questions
We’re researching this potential standard. Research questions include:
- Where do users expect to find contact information on a page on desktop and mobile?
- Are users able to find the contact link as easily in the header, footer, or mobile menu?
- What kind of contact information do users expect to see (at a minimum)?
Examples of agency contact pages
- Small Business Administration contact page
- Department of Justice contact page
- Department of Energy contact page
- Office of Personnel Management contact page
Read more
Feedback
If you have feedback to share, let us know at website.standards@gsa.gov or join a discussion on GitHub about contact pages.
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